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Research Library is Listen’s cross-study intelligence hub — your organization’s source of truth for everything you’ve ever learned from your customers. Instead of each study living in isolation, Research Library connects them into a growing, queryable knowledge base.

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What Is Research Library?

Research Library is a workspace-level view that aggregates findings, themes, and data from every study you’ve run. It lets you ask questions across your entire research history and get cited, traceable answers in seconds. Think of it as the collective memory of your research program — always available, always up to date. You can access Research Library from the main navigation on your workspace homepage. It’s workspace-level, meaning all studies contribute to it, subject to your access permissions.

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Cross-Study Queries

You interact with Research Library through the same natural language chat interface as Research Agent, but with access to your full research library rather than a single study. Ask a question and Research Library will search across every study, surface the relevant findings, and cite the specific studies, questions, and participant quotes that informed its answer. Some example queries to get started:
  • “What have we learned about checkout abandonment across all our studies?”
  • “Summarize our recent studies into a slideshow for leadership.”
  • “What are the top recurring pain points across all our research this year?”
  • “Find common threads between our US and European studies.”
  • “What were the most surprising findings from any study we’ve run?”
Every answer includes citations — links to the specific studies, questions, and participant quotes behind it — so you can always trace a finding back to its source. Research Library makes it possible to compare how customer sentiment, needs, and pain points have evolved across studies over time. Run the same study quarterly and use Research Library to surface how responses shift, turning one-off research into a longitudinal view of your customer.

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Building Institutional Knowledge

One of Research Library’s most valuable roles is making research accessible across your organization. New team members can get up to speed on customer insights without reading every past report. Research findings become accessible across functions — product, marketing, strategy, and leadership can all query the same knowledge base. And your team stops re-discovering the same insights and can focus on net-new learning instead.
Research Library gets more powerful with every study you run. Consistent use builds a compounding knowledge advantage — each study makes every future study faster and more informed.
Questions about Research Library? Email support@listenlabs.ai.